fanwin Privacy Policy

2.1 Personally Identifiable Information

At the time of account registration, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification)
• Email address
• Mobile number
• National ID card or passport number (for KYC verification)
• Residential address

2.2 Financial Information

Information required to process transactions:

• bKash, Nagad or Rocket mobile banking account number
• Deposit and withdrawal history
• Transaction date, time and amount
• Type of payment method

Note: We do not store any complete bank account numbers or card details.

2.3 Technical Information

When you use our platform, the following is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system
• Date and time of site access
• Page visits and navigation patterns
• Referral URL

2.4 Gaming Activity Information

To improve your gaming experience, we collect:

• Type and number of games played
• Bet amounts and results history
• Bonus and promotion usage records
• Session duration and activity
• VIP level and points information

3.1 Service Delivery and Operations

• Creating and managing accounts
• Age verification (confirming 21+)
• Completing the KYC (Know Your Customer) process
• Processing deposits and withdrawals
• Providing bonuses and promotions
• Providing live chat and email support

3.2 Security and Legal Compliance

• Fraud and money laundering prevention (AML policy)
• Ensuring responsible gaming
• Detecting and preventing multiple accounts
• Meeting legal obligations
• Preserving evidence for dispute resolution

3.3 Service Improvement and Personalisation

• Providing personalised game recommendations
• Technical improvements to the platform
• Analysing user experience
• Testing new features and games

3.4 Communication and Marketing

• Sending important account-related notifications
• Informing about promotional offers (only after consent)
• System update and maintenance notices
• Responsible gaming information

4.1 Service Provider Partners

We work with trusted third parties to operate our services, such as:

• Payment processing providers (bKash, Nagad, Rocket)
• Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe)
• Technology and hosting services
• Identity verification services

All these partners are contractually bound to comply with fanwin's privacy standards.

4.2 Legal Obligations

In the following circumstances, we may be legally required to disclose information:

• Pursuant to a court order or summons from a competent court
• To assist in anti-money laundering investigations
• For fraud detection and prevention
• Upon request from a government authority on matters of national security

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such circumstances, we will notify users in advance and the new entity will adhere to the same privacy standards.

5.1 Technical Security

• SSL/TLS Encryption: 256-bit SSL encryption is used for all data transmission
• Database Encryption: Stored sensitive data is kept in an encrypted state
• Firewall Protection: Advanced firewall and intrusion detection system
• Two-Factor Authentication: Two-step login verification option for accounts
• Regular Security Audits: Regular security audits conducted through third parties

5.2 Organisational Security

• Only authorised personnel are permitted to access user information
• All staff receive regular training on privacy and data protection
• Data access logs are recorded and reviewed
• A rapid response plan is in place for data breaches

5.3 Data Breach Response

If a data security breach occurs, we will:

• Notify relevant authorities within 72 hours
• Send immediate email notifications to affected users
• Transparently communicate the nature, impact, and steps taken in response to the breach
• Take immediate corrective measures to prevent recurrence

6.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions and security — these cannot be disabled
• Functional Cookies: Saves language preferences and personalization settings
• Analytical Cookies: Analyzes user behavior to help improve the service
• Performance Cookies: Monitors page loading speed and technical performance

6.2 Cookie Control

You can control or delete cookies from your browser settings. However, please note that disabling certain cookies may cause some features of the site to not work properly, especially login and payment-related functions.

8.1 Active Accounts

While your account is active, we retain all information necessary to provide the service.

8.2 After Account Closure

After an account is closed or deactivated, certain information is retained in accordance with legal obligations:

• Financial transaction records: Minimum 5 years (in accordance with anti-money laundering laws)
• KYC information: Minimum 5 years
• Communication records: 3 years
• Technical logs: 1 year

8.3 Data Deletion

After the legal retention period has expired, we securely delete or anonymize your information so that you can no longer be identified in any way.

fanwin's services are for individuals aged 21 and above only. We do not intentionally collect information from anyone under the age of 21.

We verify age during the registration process, and any account where the user is suspected to be under 21 is immediately closed and the associated information is deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

10.1 Game Providers

Various game software providers' games operate on the fanwin platform, such as PG Soft, Pragmatic Play, JILI, and Spribe. While playing these games, certain gaming data may be processed on the respective provider's servers. These providers have their own privacy policies.

10.2 Payment Gateways

When making payments through bKash, Nagad, and Rocket, you will enter certain information on those organizations' platforms. In such cases, the privacy policy of the respective organization will apply. fanwin is not responsible for the data processing of these third parties.

fanwin may update this privacy policy from time to time. Changes will take effect as follows:

• Minor changes: Will be published by updating the "Last Updated" date at the top of the page
• Significant changes: A notification will be sent to the registered email address at least 30 days in advance
• Continued use of the platform after any changes will be considered as acceptance of the new policy

We recommend that you periodically visit this page and check the latest update date.